Cancellation and Refund Policies
A) COMPANY REFUND POLICY IN CASE OF:
1)Workshop: Cancellation received at least 24 hours before the scheduled class is refundable or adjusted for upcoming classes. Refund process normally takes 5-7 working days and the cancellation request received before 24 hours of scheduled class is not refundable but can be adjusted with future classes.
2)Course: Due to limited seating, we request users that if you cancel at least 48 hours before a scheduled class/session, this gives us an the opportunity to fill the class. You may cancel by phone or online, if you have to cancel your class before the 48 hours of the scheduled class, we offer a credit to your account, but we do not refunds, best effort to adjust you in a class of your choice for any upcoming classes. You may use these credits towards any future class/sessions or you have an option to transfer to your known ones. The company has the only right to be flexible here.
3)Consultation: Due to consultation slots being made available after the consultant's schedule of availability suggested by themselves, if any consultations are cancelled by the consultant, full refund will be made to users who paid to receive consultation in 48 hours of cancellation.
In some cases, the payment gateway charges incurred for the refund may be recovered from the consultant.
In case the cancellation is requested by the user seeking consultation, the same needs to be conveyed 48hrs before the appointment to receive the full refund.
Users seeking consultation can reschedule consultation (48hrs before the appointment) appointment 2 times if consultants slots are available in near future. Rescheduling if done 48hrs before the appointment is free of charge.
If cancellation or rescheduling is requested less than 48hrs before the appointment, 50% refund will be given to the user.
If a user seeking for a consultation does not attend the appointment, or is late for appointment for more than 10mins, consultation will be considered cancelled and no refund will be given.
B) GOVERNING LAW AND JURISDICTION
In the event of any dispute arising between the parties with respect to this Policy, the same shall be referred to the sole arbitrator and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996. The language of arbitration proceedings shall be in English. The seat and place of arbitration shall be Mumbai, Maharashtra, India and the decision of the Arbitrator shall be final and binding on both parties herein.
This Policy shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India and shall be governed by the laws of India.
If you have any questions or suggestions about our Refund Policy, please feel free to write us as at firstname.lastname@example.org.